D3 Company / igma
COMGÁS — Digital onboarding
Signing up for piped gas used to require phone calls and paper. I built the digital journey that lets you do it online, from the first field to customer service — at South America's largest natural gas distributor.
- YEAR
- 2020 — 2022
- TYPE
- Professional experience · Digital journey
- ROLE
- Front-End Developer & DevOps
Problem
Digitalize the contracting journey of South America's largest natural gas distributor, replacing manual processes.
Solution
A complete onboarding flow integrating systems, from the initial form to customer service, with automated CI/CD and quality monitoring with SonarQube.
Result
A 100% digital contracting journey in production.
The hard part
Every project has a point where the obvious solution doesn't cut it. Here, it was these.
Long forms are where customers give up
Signing up for piped gas requires a lot of data: address, documents, property type. Dumping it all on one screen drives people away. Breaking it into steps with visible progress, validating early and preserving what's already filled in is what separates a completed journey from an abandoned one.
What I did
- The digital onboarding flow, from the initial form to customer service
- Integration with the distributor's internal systems
- CI/CD pipeline automation with SonarQube monitoring quality
Stack
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