Career · as a developer at D3 Company / igma
COMGÁS — Digital onboarding
Signing up for piped gas used to require phone calls and paper. I built the digital journey that lets you do it online, from the first field to customer service — at South America's largest natural gas distributor.
Problem.
Digitalize the contracting journey of South America's largest natural gas distributor, replacing manual processes.
Solution.
A complete onboarding flow integrating systems, from the initial form to customer service, with automated CI/CD and quality monitoring with SonarQube.
Result.
A 100% digital contracting journey in production.
The hard part.
Every project has a point where the obvious solution doesn't cut it. Here, it was these.
Long forms are where customers give up
Signing up for piped gas requires a lot of data: address, documents, property type. Dumping it all on one screen drives people away. Breaking it into steps with visible progress, validating early and preserving what's already filled in is what separates a completed journey from an abandoned one.
What I did.
- The digital onboarding flow, from the initial form to customer service
- Integration with the distributor's internal systems
- CI/CD pipeline automation with SonarQube monitoring quality
Stack.
A stage of my career
This was part of my career, not a client project.
Work done as part of a team, before I took on clients on my own. It is here to show what I learned and how I work. Today I work directly with small and mid-sized businesses, with published prices.